Frequently asked questions

A physically dedicated Mac mini or Windows mini-PC, on a clean Malaysian residential IP, with full administrator/root access. It is yours alone — no sharing, no VPS neighbours.

For Claude Code, Codex and similar developer/AI tooling, take a Mac (M2 in stock, M4 built to order). For TikTok Shop, ERP, multi-account browsers or Windows-only tools, take Windows. If you are unsure, tell us your workload and we will recommend one.

Yes. Mac comes with a full administrator account, Windows with admin rights — install drivers and extensions, open ports, configure proxies. The only limit is illegal activity or outbound attacks.

Platform risk control decides this, not CPU. A safe rule of thumb is 1–2 accounts of the same platform per machine; for stores, one machine per store. Send us your store count and workflow and we will map it out.

Fully dedicated: the whole machine and the whole broadband line are yours. A VPS is a virtual machine on a datacenter IP range, sharing both hardware and IP reputation — a completely different risk profile.

Datacenter IP ranges are shared by many users and, in practice, are commonly treated as higher risk by platform anti-fraud systems. Each of our machines gets its own residential broadband line, assigned to a single subscriber. To be clear: no network setup is a way around a platform's rules — how an account is judged depends on the platform's own policies and how you use it, and we do not promise account outcomes (see the Acceptable Use Policy).

Each machine has its own broadband line and its own egress IP — nothing shared, so there is no neighbour to drag you down. The IP stays stable for your whole rental period, which keeps your login environment consistent.

You get the line speed published on your plan (e.g. 100M / 500M) with no metered traffic. That covers storefront work, uploads, scripts and video calls. For heavy workloads (bulk asset uploads, pulling large models), tell us before ordering and we will size the line.

Message us first and we will check whether it is a line issue. If the egress IP is at fault we replace it and reset the environment. This is not ban insurance — but environmental faults are on us.

All lines are Malaysian residential (Kuala Lumpur and surroundings). If you need another region, put the target country and use case in your message and we will assess feasibility.

Credit card (Stripe), WeChat Pay, Alipay, Malaysia / China bank transfer, and USDT. Transfer methods need a payment proof upload and manual review, usually within the hour.

Yes. Send your company name and tax number via message or ticket and we issue a formal invoice from our Malaysian entity. Signed or stamped contracts can be arranged too.

In-stock models can be cancelled for a full refund within 48 hours of your first payment, as long as the machine has not been delivered. Once delivered, the fee for the current billing period is not refundable, but you can stop renewal at any time. Built-to-order models cannot be cancelled or refunded before delivery. Full terms are on the Refund Policy page.

No auto-charge — we remind you before expiry and you renew manually, so there is never a surprise charge. Your current term's price is locked; renewals use the published price at that time, and existing customers are notified before any increase.

Yes. Volume orders support dedicated lines, consolidated billing, company-to-company transfer and payment terms (subject to review). Choose "Enterprise" in the contact form with quantity, use case and target date.

In-stock models are provisioned within 3 business days after payment, then you receive a one-time password to log in and change. Payment proof review usually takes under an hour.

Built-to-order models are not held in stock: we order from the supplier only after full payment, and deliver in 7–10 business days. Because the unit is purchased for your order specifically, no cancellation or refund is accepted before delivery; in-stock models follow the 48-hour rule above (counted from your first payment, before delivery). If we miss the promised window, you may keep waiting or take a full refund.

We guarantee the quality and stability of the residential IP environment. We cannot guarantee outcomes of third-party accounts — that depends on how you use them and each platform's own policies. Please operate compliant accounts you are entitled to use.

Open a ticket or message us; the on-call engineer investigates. If it is our hardware or network fault, downtime is added to your service period, and we swap the machine if it cannot be fixed quickly. Bans caused by misuse are excluded.

The disk is fully wiped and the OS reinstalled before the machine returns to the pool. Enterprise customers can request a written erasure record. Please back up anything you need before returning — we keep no copy.

Three channels: in-dashboard tickets (best when you need a record), the contact form (pre-sales and business), and WeChat / Telegram (urgent). Support hours are 09:00–01:00 Kuala Lumpur time, typically replying within 2 hours.